Table of Contents • Summer 2009

Script from the M.D. ..... Ken Ancona, SVP, Managing Director, RSG ..... URGENT: SCHIP Webinar for RSG Clients

RSG Web Application Development Progress ..... Ken Ancona, SVP, Managing Director, RSG

Allocations and Your RMIS ..... Craig Hoffman, Senior Account Manager, Mahwah, NJ

Client Spotlight: Mitsubishi Motors North America, Inc. ..... Adam Cole, Senior Account Manager, Schaumburg, IL

Customizing Report Categories ..... Pamela Willingham, QA Analyst II, Dallas

Associate Spotlight: Sandy Anders ..... Thomas Debates, Account Manager, Atlanta, GA

RSG Client Advisory Council Update ..... Ken Ancona, RSG Managing Director

New Clients

RSGuru ..... Ralph Hooper, Manager Client Services, San Rafael, CA

Think Green!

One contribution RSG has made to the ecology movement is the elimination of the hard copy production of In The Know. RSG Account Managers will notify clients when a new edition of the newsletter is published.