Special Topics: Risk Management Sessions

Topic:

Sarbanes-Oxley: Risk Manager’s Perspective
Description: The Sarbanes-Oxley Act of 2002 (SOX) continues to challenge and befuddle risk/compliance management organizations as well as IT shops. The scope of SOX has initially been interpreted more broadly than intended by the SEC as a result of a lack of clarity on the role of IT in meeting the regulation. Risk management has come to a greater focus and understanding of the specific requirements of SOX and consider ways in which SOX compliance can be combined with similar governance policies and compliance obligations.

This session will describe how one Fortune 250 Company, and an RSG customer, embraced SOX regulations by enhancing the checks and balances already in play. Data is balanced between all business partners, through controls and procedures, before financial reporting begins. Discussion will include the support of business partners on how to automate as many controls as possible.
 
Topic:

Enterprise Risk: Integration of Data
Description: Systems are an integral component of an enterprise risk management (ERM) program with RSG’s Sigma EncoreSM a major building block. Components of an ERM system that are already standard through an RSG solution are:
  • SAS 70 Type II audit on critical controls and data integrity
  • Frequent electronic interchange of data from multiple sources
  • Audit trail of risk events and related financial transactions
  • Integration of client-defined exposure metrics
  • Triggers and alerts that notify executive management of risk abnormalities
  • Business intelligence tools that support in-depth analytics
Renewal submissions, actuarial evaluations, audit requests, and all major risk analyses from an enterprise level are made simpler when the data is pooled together. RSG risk management professionals will further delve into how consolidating all risk management data into RSG Sigma EncoreSM will eventually save you time and money.
 
Topic:

Panel Discussion: Cost Containment (Safety)
Description: Corporations are doing a pretty good job of containing frequency and severity of occupational accidents based on NCCI published data illustrating downward trends over the last few years. This is partly attributed to safety’s early intervention and prevention initiatives that have reduced or eliminated frequency and subsequent costs. How has our client community used Sigma EncoreSM to track cost containment projects and their effectiveness?

A panel of RSG clients will share their cost containment experiences. Safety and loss prevention measures will be covered, including how risk management and field operations pooled valuable information prior to implementation. The panel will share how they quantified and qualified results, and will field questions from the audience.
 
Topic:

Self-Administer Claims with Sigma EncoreSM
Description: Self-insured programs are increasing their appetite to handle incidents, occurrences and claims internally. Reasons that drive self-handling range from cost of third party claim handling to sensitivity of liability claims.

Targeted to either risk management operations already self-handling claims or clients considering self-administration, this session will describe how Sigma EncoreSM can address Incidents, Occurrences, Claims, Diary, Notes, Reserving, Check-writing, etc. The focus will be how Sigma EncoreSM supports internal claim handling and minimizing the administrative burden. Discussion will include special processes to consider; the dynamics and safeguards you need to take with check writing, and how to address the handling of international claims. Finally, this session will include how Sigma EncoreSM supports a paperless environment.
 
Topic:

Panel Discussion: Case Management/ Return-to-Work
Description: Employers question per claim cost savings, typically referred to as “soft” savings, associated with medical case management services. While a few companies have developed true methodologies for calculating savings, input of data into those calculations can still be very subjective, resulting in wide variances and rendering output data statistically insignificant. We have learned from our clients that effective case management and RTW programs offer tangible and measurable results.

This session will bring together case management professionals who will facilitate a discussion on the major drivers of workers’ compensation costs. Learn how companies are mitigating medical costs through case management, and how return-to-work and alternative duty methods have become embraced throughout their organizations.
 
Topic:

Methods for Cost of Risk Allocation
Description: RSG has developed and supports a broad range of cost of risk allocation models that are as simple as charging back to field operations dollar one of all indemnity and expense paid, to sophisticated allocation programs that incorporate the total cost of risk, limiting losses, applying exposure variances by location, and incorporating a host of other factors. Allocation reporting configured to the specific requirements of risk management is one of the most frequently requested projects that RSG delivers.

You will take away from this session how you can track demonstrative risk information through a variety of popular allocation methods. Learn how results can be so varied and how your company can benefit from tweaking your current process.
 
Topic:

RSG Web Portal Review
Description: RSG is aggressively moving forward with the development of an RMIS designed to operate on the Web leveraging the flexibility of Software as a Service to respond to the changing needs of our client community.

This session will review the current status of our development, explain the foundation of our core Web RMIS, and discuss some of the user scenarios we plan to address. Participants will have the opportunity to provide input on the features and functions desired from an RMIS Web application.
 
Topic:

RSGuru Live!
Description: The RSG Wizard, his article featured in every issue of RSG’s In The Know, steps out of our newsletter in this fun, friendly, interactive session. The Wizard will answer questions on just about anything, preferably RMIS related. The Wizard will draw from his Clerics, Magi and Sorcerers when providing an accurate and useful answer to a question.
 

RSG University: Hands-on Training

Course:

Understanding Your Data
Purpose: Geared toward new members of the risk management information community, new users of Sigma EncoreSM, or RSG users with a need to better understand the data available in their RMIS.
Benefit: The user will learn how to navigate through the major panels of Sigma EncoreSM. The instructor will spend time explaining key data fields on each of the panels, especially financial and date fields.
Suggested Skill Set: Basic knowledge of Microsoft Windows®
Class Plan:
  • Review basic functions that apply to maneuvering in a claim record.
  • Navigation bar use and online Help.
  • Quick Search including date controls, pick lists, text boxes, multiple selects, and the assumptions made as values are entered.
  • Review all panels with general discussion on the value of specific data fields.
  • Maneuver within a claim record with hypertext links.
  • Application integration review with links to New Claim, Policy, Location, Diary, Contacts and other entities and utilities.
Course:

Reports for Risk Management
Purpose: This course will focus on the standard templates within Sigma EncoreSM Reporting that address specific risk management financial oriented reports. (Claims lists and financial summary reports are covered in the class “Reporting for Claims Administration.”)
Benefit: In this hands-on session, the user will learn how to navigate the template-reporting tool to create detailed and complex financial reports. Instruction will include reporting on limited or excess losses, stratifications, triangles and period-to-period changes.
Suggested Skill Set: Basic knowledge of Sigma EncoreSM Template Reports
Class Plan:
  • Review Login to the Client Gateway to access Sigma EncoreSM Reports.
  • Discussion of Standard Report Library that includes the use, value and importance of risk management oriented reports.
  • Instruction on using the Report Definition Wizard that includes discussion of the following screens:
    • Quick Search - including explanation of various data fields, pick lists and multiple selects.
    • Advanced Search - including a review of data tree items, operators, values, and/or, pick lists and multiple selects.
    • Report Specific Options - discussion of the parameters that can be modified specific to each report definition.
    • Sort - explanation of Burst Sort, Page, Group and Column Sort.
    • Report Options - includes discussion on Data Preferences (Point-in-Time, Calendar, Period, Report Basis) and Report Output Format (Acrobat .PDF, HTML, CSV, Rich Text).
  • Save and Submit Options - explanation of creating Personal and Shared Reports that can be submitted to run now or scheduled for a future date/time.
  • Discuss report output management for saving report output in the Personal or Share folders, Emailing output, Print, View, or Open Reports in the Document Viewer.
Course:

Reports for Claims Administration
Purpose: This course will focus on the standard templates within Sigma EncoreSM Reporting that address specific claims management and claims administration type reports. (Analytical risk management reports that are financial in nature are covered in the class “Reporting for Risk Management.”)
Benefit: In this hands-on session, the user will learn how to navigate the template-reporting tool to create detail and summary listings. Instruction will include creation of selected data lists, customized claim listings, adjuster and diary notes reports, payment reports, financial summaries and other reports related to the claim management function.
Suggested Skill Set: Basic knowledge of Sigma EncoreSM Template Reports
Class Plan:
  • Discussion of RSG Standard Report Library that includes the use, value and importance of each claim management oriented report.
  • Instruction on using the Report Definition Wizard that includes discussion of the following screens:
    • Quick Search - including explanation of various data fields, pick lists and multiple selects.
    • Advanced Search - including a review of data tree items, operators, values, and/or, pick lists and multiple selects.
    • Selected Claim List - interactive column manipulation, advanced filter, export to Excel® or CSV, drill-down to detail record.
    • Report Specific Options - discussion of the parameters that can be modified specific to each report definition.
    • Sort - explanation of Burst Sort, Page, Group and Column Sort.
    • Report Options - includes discussion on Client specific headers and footers, Data Preferences (Point-in-Time, Calendar, Period, Report Basis), Report Output Format (Acrobat .PDF, HTML, CSV, Rich Text), Client and Provider Logos.
    • Save and Submit Options - explanation of creating Personal and Shared Reports that can be submitted to run now or scheduled for a future date/time.
  • Discuss report output management for saving report output in the Personal or Share folders, Emailing output, Print, View, or Open Reports in the Document Viewer.
Course:

Graphing for Executives
Purpose: Graphing and pivot tables are the focus of this hands-on session. Learn how to bring a Sigma EncoreSM template report into Microsoft Excel® and turn it into a variety of charts, graphs or tables.
Benefit: Learn the Microsoft Graph Wizard and Pivot Table functionality in detail. With these common, everyday tools, Sigma EncoreSM reports can be turned into graphical presentations for readers of every level, from senior executives to field personnel. See examples of presentations created regularly by RSG for current clients.
Suggested Skill Set: Basic knowledge of Microsoft Excel®
Class Plan:
  • Export Template Reports from Sigma EncoreSM to Microsoft Excel®.
  • Navigate the Graph Wizard, including all chart types. Create several graphs.
  • Customize the graphs with formatting options such as data tables and company logos.
  • Originate pivot tables in Excel®, and explore many of the formatting options.
  • Review graphing, and create charts and graphs from the pivot tables.
  • Explore the linking of graphs to a PowerPoint® slide for automatic updating.
Course:

Claims Administration Features
Purpose: This class is geared toward proactive claim management operations that oversee or supplement third party claim handling, and self-insured companies that may administer their own claims.
Benefit: This hands-on session will focus on the use of Diary, Adjuster Notes and File Attachments widely used to monitor claim activity. Specific to claims administration, the instructor will teach the correct method of entering incidents, occurrences, claims, reserves and payments. Check-writing features of Sigma EncoreSM will also be reviewed.
Suggested Skill Set: Basic knowledge of Sigma EncoreSM
Class Plan:
  • Review basic functions that apply to a claim record.
  • Review all forms related to entering and editing an incident, occurrence and a claim with general discussion of data fields, and how to maneuver within the respective record using hypertext links.
  • Application integration review with links to New Claim and Location, to Location and Policy from Claims, and to Claim from Location, etc.
  • Review the application of using Adjuster Notes, Diary, File Attachments, E-mail and Contacts.
  • Best practice to record reserves and payments.
  • Review of check writing features.
Course:

Oracle® Discoverer: Basic
Purpose: To familiarize the new and/or novice user with the standard features of Oracle® Discoverer through instruction and hands-on exercises. This class is divided into two parts, Basic and Basic II.
Benefit: The user will learn how to use Oracle® Discoverer to effectively and efficiently create and format ad hoc reports.
Suggested Skill Set: Basic knowledge Microsoft Excel®
Class Plan:
  • Overview of Oracle® Discoverer’s reporting environment, menu, toolbars and online Help.
  • Overview of the four different types of ad hoc reports available.
  • Review of the client-specific data folders and fields in the Oracle® Discoverer End User Layer.
  • Effective use of the Report Wizard in creating new ad hoc reports, including filtering the records that are retrieved and sorting the data.
  • Using drill-downs to ‘explore’ the data.
  • Creating and using calculated or defined fields.
  • Creating and using report Parameters.
  • Formatting, exporting and printing report output.
  • Effectively using graphs in conjunction with data.
Course:

Oracle® Discoverer: Advanced
Purpose: This hands-on training explores complex ad-hoc report creation. This session will include advanced report formatting, graphing and drill-down functions. This class is divided into two parts, Advanced and Advanced II.
Benefit: Using tables and cross-tabulations, you will learn to build advanced search conditions, custom calculations and variable parameters to make your reports really ‘pop.’
Suggested Skill Set: User of Oracle® Discoverer
Class Plan:
  • Review of the client-specific fields in the Oracle® Discoverer End User Layer.
  • Effective use of the Report Wizard in addressing complex ad hoc reports.
  • Using drill-downs to measure the effectiveness of your output.
  • Creating and using sophisticated calculated or defined fields.
  • Creating and using report parameters.
  • Formatting the report for best interpretive results.
  • Maximize the graphical display of your results.
Course:

Tips and Tricks: Advanced Reporting Topics
Purpose: Learn helpful tips RSG professionals use to get your output in the format you desire.
Benefit: This hands-on session covers “smart” dates for report automation, detailed point-in-time reporting, and adding columns to standard templates. This session will cover all of the parameters users control on the report templates.
Suggested Skill Set: Knowledge of Sigma EncoreSM Reporting
Class Plan:
  • Discussion of specific Standard Report Library reports for advanced reporting that includes their use, value and importance.
  • Instruction on using the Report Definition Wizard that includes discussion of the following screens:
    • Report Specific Options - discussion of the parameters that can be modified specific to each report definition.
    • Report Options - includes discussion on Data Preferences (Point-in-Time, Calendar, Period, Report Basis).
    • Report template modification and save procedures.
  • Discuss report output management for saving report output in the Personal or Share folders, Emailing output, Print, View, or Open Reports in the Document Viewer.
Course:

Report Bursting and Distribution
Purpose: To use the scheduling, distribution and bursting utility in Sigma EncoreSM in order to automate the distribution of reports to your field operations. RSG clients are leveraging this feature where the user submits one report and their entire organization receives output specific to their locales.
Benefit: Learn how to set up and maintain the bursting and distribution definitions, how to maintain your address book, and how to schedule reports for repeat distribution.
Suggested Skill Set: Basic knowledge of Sigma EncoreSM Template Reports
Class Plan:
  • Sort options: explanation of Burst Sort, Page, Group and Column Sort.
  • Review Distribution options, creating and maintaining Distribution Definitions and Burst Definitions.
  • Review Scheduling options, running a report now versus in the future, scheduling details for daily, weekly, monthly, quarterly or yearly, and how to stop, change and view a list of all scheduled reports.
  • Discuss report output management for saving report output in the Personal or Share folders, Emailing output, Print, View, or Open Reports in the Document Viewer.
  • Report Options - includes discussion on Client specific headers and footers, Data Preferences (Point-in-Time, Calendar, Period, Report Basis), Report Output Format (Acrobat .PDF, HTML, CSV, Rich Text), Client and Provider Logos.
  • Save and Submit Options - explanation of creating Personal and Shared Reports that can be submitted to run now or scheduled for a future date/time.

One-on-One Consulting
RSG has representatives from all our disciplines, and from each service center, at the conference for your convenience. If you desire, schedule time to meet one-on-one with your RSG branch representatives to collaborate on ideas and answer specific questions you may have with your Sigma EncoreSM system. We highly recommended scheduling a meeting time in advance to ensure the appropriate RSG professionals and meeting space is reserved for you.








   
 
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Risk Sciences Group, Inc is a subsidiary of Crawford & Company